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All indicated prices are including taxes. The Customer can pay cash, by card or by bank transfer. In case NATAN asks for a down payment of 30 to 50%, it needs to be paid by the Customer immediately. In the event of non-payment, NATAN has the right to suspend its services until full payment has been received.

The Customer has the right to return an Item within 14 calendar days from the date of purchase in every NATAN store, in the same country, on presentation of the receipt, and in the same condition as purchased originally. The Customer will receive a voucher worth the original paid purchase price, which will be valid for 6 months.

For all adjustments or repairs, NATAN reserves itself the right to charge an alteration fee on a time and material basis or to refuse the request if the Item shows signs of use or if it is older than 3 years. Faulty Items can be repaired by NATAN or, if they cannot be repaired, replaced by an equivalent Item, provided that it has been detected by NATAN and reported to NATAN within 6 months after delivery of the Item to the Customer. In case of defects due to any external cause, this will not apply.