The Customer may notify NATAN within 14 calendar days of receiving the Product that they wish to exercise their right to revoke without being liable to pay any damages on that account and without having to give any reasons.
Should a Customer notify NATAN that they wish to revoke their contract to buy, they must do so within 14 calendar days after receiving the Product as above.
If the Product has already been delivered to the Customer, the Customer can exercise their right to revoke via the Sites under ‘My account’.
The Customer can do this from when they receive the order; the order status then changes to 'delivered'. Orders can always be found under ‘My account’ at ‘My orders’. The Customer can request a 'Return' for the order concerned by clicking on ‘View order’.
The Customer can also choose to cancel the complete order by sending an email to firstname.lastname@example.org and including the following information: order number, date of order, shipping address & products (including the name, color and size of each item) and their quantity.
The right to revoke in respect of Products delivered only applies provided the Product is also actually returned within 14 calendar days of the Customer notifying NATAN that they wish to revoke their purchase. NATAN will be aware of this as soon as the Customer has completed the return document in full. The Product revoked must be sent back as new in its original packaging, in perfect condition and accompanied by the original sales invoice (of which the Customer retains one copy) and a completed return document. Any returns for which the sender cannot be identified will be refused. After the 14 calendar days, NATAN can no longer accept returns and will return them to the sender. No returns can be accepted physically via NATAN's shops.
Returns must be sent to the address below, which is also stated clearly on the return document.
Rue de Namur 78, 1000 Brussels, Belgium
The costs and risks involved in returns will be borne by the Customer.
Customers may send returns back to us at own cost, with a carrier of choice.
Purchases without discount
Purchases will be refunded within 14 calendar days of NATAN receiving returns in good time, provided all conditions as specified above have been strictly complied with. Under no circumstances can the amount repaid ever exceed what the Customer actually paid.
Purchase will be refunded within 14 days of cancellation. NATAN reserves the right to postpone refunds until the goods have been received.
Such refunds will be made as follows:
If a Customer has paid for their order by credit card, having examined the Products returned, the credit card the Customer used to pay for the products returned will be credited. The Customer will be refunded in accordance with the procedures agreed with the bank which issued the card. If the Customer paid for their order by some other form of payment, the refund will be made by being credited to the bank account number they stated on the return voucher.
Purchases at a discount or on sale
Refunds do not apply to discounted Purchases.
If a Customer wishes to return an item purchased at a discount or on sale, NATAN will accept this return within 14 calendar days after the reception of the Purchase. In exchange for the return, the Customer will receive a voucher of the same value, usable online or in stores.
This voucher is valid during three months.